The company’s operational division includes the procurement department, which handles the importing and shipping processes and the ongoing vendor relationships. The customer service department which handles price quotes, order processing, inventory tracking and continuous contact with the customer. The biological support department provides real time support for customer queries through telephone and/or E-mail. An additional link in the operational chain is the company’s logistics department, which distributes the products to the customers through the company’s employees, who are skilled in handling sensitive materials and delicate products.
An important array that supports our customers, is the Technical Support department who is committed to provide top-notch service and the most professional technical solutions to bring out the best performances of the wide range of the devices that supported by Rhenium.
Rhenium Technical Support department provides professional service to a wide range of advanced systems in companies and labs that specialize in life science, medicine and diagnostics, defense and aerospace industries and additional leading industries in the Israeli market.
In the previous year Rhenium invested in high quality computerized pipette calibration and repair lab based on an innovative system which compliance with ISO8655 standards.
The technical department comprise 14 service engineers who were trained and certified at the manufacturers sites and 4 service coordinators who are committed to provide the most efficient service and professional solutions to our customers.
Rhenium’s application support team can make the difference in your research.
Our team is highly proficient in various scientific disciplines and you could harness those skills to support your research. We customize our expertise to your needs through a deep understanding of your science to help you achieve reproducible results.
Our expert team of application specialists will accompany you on every step of the way – from system demonstration, to on-site training of laboratory staff and continue over time troubleshooting and advising via e-mail, phone and visits.
Moreover, our support does not end with training and troubleshooting – our team is comprised of M.Sc. and Ph.D. who employ their expertise to fit your ever-evolving needs. We offer high-level method development, process optimization and experiment design improvement.
Rhenium’s customer support is a central junction coordinating between customer needs and company’s operational supply chain and sales team.
We are committed to deliver a high quality, professional and knowledgeable service to all our customers country-wide.
This goal is achieved by our qualified and experienced customer support team, oriented to take care of our customers’ various needs:
- At your service around the clock – Sunday-Thursday 8 am to 5 pm.
- Routine requests are handled within the day (quotation, availability, QA certificates).
- Efficient PO process – orders submitted by 2 pm are processed on the same day; delivery within 2-3 BD for most inventoried items.
- Constant contact person – Designated coordinators are assigned to each of our accounts to ensure specialized service to your orders.
- PO Flexibility – from B2B direct order systems to spent down accounts; immediate delivery or delivery upon demand – it’s up to you! we offer various solutions to answer your needs.
- Biological support available for every question – looking for a pre-sale technical advice? Uncertain about a protocol you are about to follow? Not sure what went wrong with your experiment with one of our products? – you are not alone!
our knowledgeable and skilled Ph.D./M.Sc. team is available for your requires. Each member of this unique team has a different area of expertise allowing vast support of the entire portfolio.
The Purchasing Department provides professional and efficient procurement services and supports the activities, which includes:
- Operation of orders and shipments with more than 100 various suppliers
- Release of shipments from Israel Customs and monitoring their arrival at the company’s warehouses.
- Issuing all relevant government certificates required to import products
- Issuing AMAR certificates by the Israeli MOH
With efficient storage methods, professional team & services such as inventory management, new technology capabilities and distribution systems, Rhenium became a leading logistics operator.
With owned distribution vehicles, high skilled team, strategic location in the center of Israel and close to both airport & port, we’re able to reach every customer, twice a week and more